Cancellation Policy

PLHDR Services are scheduled according to staff and events availability. Please contact Karen at 780-878-1054 in regards to availability. We require a minimum of 48 hours notice to book any of our services. All wagon, Daytime sleigh, Night Light rides require full payment of service fee within 24 hours of booking to complete the booking process If the Service Fee is not received in the 24 hours, the booking will then be canceled. Payment ensure that your booking is held. If PLHDR cancels your booking due to in climate weather conditions (temperature -25C and colder) we will refund you the service fee amount used to hold your booking. If a Guest would like to cancel their booking PLHDR requires a minimum 72 hours notice for there to be a full refund of the service fee. If the cancellation notice is less than 71 to 36 hours PLHDR retains 50% of the service fee. If a Guest cancels less that 31 hours, PLHDR will retain the complete service fee.