Cancellation Policy

PLHDR Services are scheduled according to staff and events availability. Please contact Karen at 780-878-1054 in regards to availability. We require a minimum of 48 hours notice to book any of our services. All wagon, Daytime sleigh, Night Light rides require a 50% of service fee deposit paid within 24 hours of booking to complete the booking process If the deposit is not received in the 24 hours, the booking will then be canceled. Deposits ensure that your booking is held. If PLHDR cancels your booking due to inclimate weather conditions (temperature -23C and colder) we will refund you the deposit amount used to hold your booking. If a Guest would like to cancel their booking PLHDR requires a minimum 36 hours notice for there to be a full refund of the deposit. If the cancellation notice is less than 36 hours PLHDR retains the deposit.